Video, Telephone or Face-to-face Surgical Consultations: a Survey of Patients’ and Surgeons’ Views

Overview

This study will send out questionnaires to surgical outpatients and surgeons to gather their views on the appropriate type of surgical outpatient consultation in different clinical scenarios, in order to establish a guideline for surgical outpatient planning.

Full Title of Study: “Video, Telephone or Face-to-face Surgical Consultations: a Survey of Patients’ and Surgeons’ Views”

Study Type

  • Study Type: Observational
  • Study Design
    • Time Perspective: Prospective
  • Study Primary Completion Date: June 1, 2021

Detailed Description

As above – this study will send out questionnaires to surgical outpatients and surgeons to gather their views on the appropriate type of surgical outpatient consultation in different clinical scenarios, in order to establish a guideline for surgical outpatient planning.

Interventions

  • Other: questionnaire
    • Survey of views on outpatient consultation format

Arms, Groups and Cohorts

  • Patients
    • Attending surgical outpatients
  • Surgeons
    • Running surgical outpatients

Clinical Trial Outcome Measures

Primary Measures

  • appropriate type of surgical outcome
    • Time Frame: June 2021
    • What type of surgical outpatient consultation is appropriate for different clinical scenarios i.e. new patient, review patient, post-operative results, breaking bad news, cancer follow-up? This will be assessed by means of a Survey Monkey questionnaire sent out to surgeons in NHS Grampian / Highlands and Tayside and a different Survey Monkey questionnaire sent to patients attending surgical outpatients in NHS Grampian.

Secondary Measures

  • Are there any new surgical patients that can be seen or assessed by video or telephone consultation? Do remote consultations improve efficiency?
    • Time Frame: June 2021
    • Analysis of the results of patient and surgeons’ questionnaires will be undertaken to establish whether there are any types of new surgical patients that need not be seen face to face prior to the day of operation. Analysis of results from patient and surgeons’ surveys will be undertaken to establish which type of surgical consultation (video, telephone or remote) is most appropriate in different clinical circumstances and this will be fed back to surgical outpatient department to assess impact on outpatient administration.

Participating in This Clinical Trial

Inclusion Criteria

PATIENTS Adults attending general surgical outpatients in Aberdeen Royal Infirmary during the study period presenting with:

  • lumps and bumps – hernias – biliary problems – jaundice – abdominal pain/mass/weight loss – gastro-oesophageal reflux – dysphagia – change in bowel habit – anorectal problems – thyroid nodules – parathyroid disease – adrenal masses SURGEONS Consultant General Surgeons in NHS Grampian / Tayside and Highlands Exclusion Criteria:

PATIENTS

  • lacking capacity – without language skills to answer questionnaires or ability to understand questionnaires – children < 16yrs (No upper age limit) – patients presenting as emergencies – patients unwilling to complete questionnaires. SURGEONS – trainee surgeons.

Gender Eligibility: All

Minimum Age: 16 Years

Maximum Age: N/A

Are Healthy Volunteers Accepted: No

Investigator Details

  • Lead Sponsor
    • University of Aberdeen
  • Provider of Information About this Clinical Study
    • Principal Investigator: Sebastian Aspinall, Consultant General Surgeon, Chief Investigator – University of Aberdeen

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