Evaluation of Staff COVID-19 Wellbeing Centres in a Healthcare Workplace: COVID-WELL Study


Evaluation of a workplace intervention to implement supported wellbeing centres in a healthcare workplace during and after the COVID-19 pandemic.

Mixed-Methods Evaluation study – including collection of service use monitoring data, online survey and qualitative interviews.

Full Title of Study: “Evaluation of a Workplace Intervention to Implement Supported COVID-19 Wellbeing Centres in a Healthcare Workplace During and After the Coronavirus Pandemic: The COVID-WELL Study”

Study Type

  • Study Type: Interventional
  • Study Design
    • Allocation: N/A
    • Intervention Model: Single Group Assignment
    • Primary Purpose: Other
    • Masking: None (Open Label)
  • Study Primary Completion Date: July 31, 2020

Detailed Description

Project Aims:

1. To describe the cost, reach and usage of the Staff Wellbeing Centres

2. To gather insight into experiences of those who access the facility ('service users') as well as those of support workers ('wellbeing buddies').

3. To identify any facilitators, obstacles or barriers to accessing the facility.

4. To identify perceptions of facility users and non-users towards the value of the facilities during and after the coronavirus pandemic.

5. To establish recommendations for longer-term sustainability of the wellbeing centres.

Interviews will be conducted with up to 45 interview participants (10-15 Wellbeing Buddies, 25-30 Staff).

Online survey will be conducted – all Nottingham University Hospitals National Health Service (NHS) staff invited to take part (>14,000).

The survey will include measures of mental wellbeing (Warwick-Edinburgh Wellbeing Scale, 14-item – license received), and single items measures of job stressfulness, job satisfaction, presenteeism, turnover intentions and work engagement.


  • Other: Staff Wellbeing Centres
    • 2 Centres (rooms) accessible to staff for rest and relaxation, work breaks, supports advice and signposting. They are manned by support workers called Wellbeing Buddies.

Arms, Groups and Cohorts

  • Experimental: Staff Wellbeing Centre
    • Wellbeing Centres are rooms where staff employed at the hospital trust can go for a break, rest, relaxation, quiet time out, advice support or signposting. They are manned by Wellbeing Buddies who are support workers who offer advice and signposting services. The Centres are accessible to all staff at the Trust.

Clinical Trial Outcome Measures

Primary Measures

  • Warwick-Edinburgh Mental Wellbeing Scale
    • Time Frame: Baseline
    • 14-item scale to measure mental wellbeing. Total scores range from 14 to 70 and higher scores indicate greater positive mental wellbeing.

Secondary Measures

  • Single Item Measure of Global Job Stressfulness (Houdmont et al, 2019)
    • Time Frame: Baseline
    • Single-item measure. Scores range from 1 to 5 and higher scores indicated greater job stressfulness.
  • Single Item Global Job Satisfaction Measure (Dolbier et al, 2005)
    • Time Frame: Baseline
    • Single-item measure. Scores range from 1 to 5 and higher scores indicated greater job satisfaction.
  • Single Item Measure of Presenteeism (Aronsson & Gustafsson, 2004)
    • Time Frame: Baseline
    • Single-item measure. Scores range from 1 to 4, with higher scores indicating greater presenteeism.
  • Single Item Measure of Turnover intentions (Ryan et al, 2017)
    • Time Frame: Baseline
    • Single-item measure. Scored 1=no intent to leave, 2=intent to leave
  • Work Engagement (Shaufeli et al, 2006)
    • Time Frame: Baseline
    • Dedication subscale of the 9-item Utrecht Work Engagement Scale (3 items will be used: 2, 3 and 4). Scores range from 0 to 6, with higher scores indicating greater work engagement.

Participating in This Clinical Trial

Inclusion Criteria

  • National Health Service staff which includes employees, volunteers or healthcare students, as well as bank staff (all have access to the Staff Wellbeing Centres).
  • Ability to give informed consent. For survey element: Ability to access the internet (to complete the online survey) For interview element: Ability to attend an individual interview.

Exclusion Criteria

• Inability to communicate in spoken English.

Gender Eligibility: All

Minimum Age: N/A

Maximum Age: N/A

Are Healthy Volunteers Accepted: Accepts Healthy Volunteers

Investigator Details

  • Lead Sponsor
    • University of Nottingham
  • Collaborator
    • Nottingham University Hospitals NHS Trust
  • Provider of Information About this Clinical Study
    • Principal Investigator: Holly Blake, Dr Holly Blake, Associate Professor of Behavioural Science – University of Nottingham
  • Overall Contact(s)
    • Dr Holly Blake, PhD, +44(0)115 8231049, holly.blake@nottingham.ac.uk

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